I.C. System, Inc.

Customer Service Representative

Job Locations US-WI-Onalaska
Job ID
Regular Full-Time


As a Customer Service Representative, you will be helping improve the financial outcomes for consumers and our clients. IC System provides Account Receivable Management Services to businesses large and small. We are the collection agency of choice from small businesses, to many of the largest Fortune 500 companies in operation today.

Our fun and flexible culture has earned us the Top Workplace award from the Minneapolis Star Tribune in 2017, 2018 and 2019. We offer career advancement opportunities, advance training, and the potential to grow your skills and talent. Both entry level and experienced candidates are encouraged to apply.



What we’ve got for you:

  • Join one of the Star Tribune’s TOP WORKPLACES from 2017, 2018 and 2019!
  • Business casual dress code that includes jeans
  • Culture rooted in monthly celebrations 
  • After training, we offer a flexible Monday - Friday schedule. NO NIGHTS REQUIRED! NO WEEKENDS!
  • Team incentives include quarterly giveaways of electronics, camping supplies, video game consoles, gift cards, and more
  • Check out our Facebook @ICSystem1938 for a glimpse at our culture!


What you’ll do:

  • Learn the IC System way—friendly, ethical, and effective negotiation
  • Help resolve consumers’ delinquent accounts
  • Establish a rapport while communicating in a consumer-friendly manner
  • Make payment arrangements for our clients nationwide via telephone
  • Achieve monthly and quarterly goals
  • Explore career advancement opportunities

What we do:

  • Our Core Values: People, Integrity, Performance, Pride, Innovation
  • IC System provides Account Receivable Management Services to businesses large and small
  • We are the collection agency of choice for clients ranging from small businesses to many Fortune 500 companies
  • The sixth largest accounts receivable management company in the United States
  • We have approximately 550 employees company-wide
  • An active community presence and year-round charitable efforts
  • Established in 1938, we’re leading, lasting, stable, and strong



  • Candidates of all experience are encouraged to apply!
  • Drug Screen and Criminal Background Check are required
  • Must be available to attend training from 8:00-4:30 PM, Monday-Friday (training lasts up to 4 weeks)


We've got you covered with our comprehensive benefit package:

  • A competitive hourly base wage plus monthly bonus opportunities
  • 401K Savings Plan w/ company match
  • Health Insurance: Includes gym membership discount
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • 6 Paid Holidays a year
  • Healthcare and Dependent Care Flex Savings Plan
  • Short- and Long-Term Disability


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