As a Customer Service Representative, you will help improve the financial outcomes for consumers and our clients. We are the collection agency of choice for companies ranging from small businesses to many Fortune 500 companies.

Our culture has earned us the Top Workplace award from the Minneapolis Star Tribune in 2017, 2018, 2019, and 2020. Take a look at our fun and engaging culture on Facebook (@ICSystem1938)!

Both entry level and experienced candidates are encouraged to apply.

WHAT WE’VE GOT FOR YOU:

• Earning Potential: You start at $15/hr. After 90 days, your hourly rate increases to $16.
  
  
• Commissions: The average full-time employee receives an average commission of $350 per month!
  
  
• Flexible Schedule: After training, we offer a flexible Monday-Friday schedule. NO NIGHTS REQUIRED! NO WEEKENDS!
  
  
• Paid Time Off (PTO): Earn time off in your personal time bank. Accrue more hours with more tenure.
  
  
• Comprehensive Benefits Package:
• Paid holidays
• 401K
• Health, dental, vision insurance
  
  
• Team Incentives: Quarterly giveaways of electronics, gift cards, camping supplies, video game consoles, and more!
  
  
• Career Advancement Opportunities: We pride ourselves with developing our staff and promoting internally.

WHAT YOU’LL DO:

• Make outbound calls and receive inbound calls to collect on delinquent accounts
• Learn friendly, ethical, and effective negotiation
• Establish a rapport while communicating in a consumer-friendly manner
• Make payment arrangements for our clients nationwide via telephone
• Achieve monthly and quarterly goals

Qualifications:

• Candidates of all experience are encouraged to apply!
• Drug screen and criminal background check are required
• Must be available to attend training from 8:00 AM-4:30 PM, Monday-Friday (training lasts up to 3 weeks)